Q: How do I check the status of my order ? 

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as ready. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately so we can investigate. 

Q: How long does shipping takes ? 

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For international orders, please allow up to 30 days. 

Q: Do you ship internationally ?

A: Yes! We ship worldwide to ensure that every customer will enjoy the shopping experience with us. 

Q: Is your website secure with my personal information ?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. 

Q: How do I order on your website ? 

A: Simply find the product you want and click on "Add To Cart" button. Fill in your shipping and billing information and we will have your order shipped to you.

Q: Does Malibu Mango Shop provide a quality guarantee for all the products being sold? 

A: We absolutely do! In case if you don't like the product or find damages to the product, contact us immediately. We do all we can to provide you the best shopping experience. You can simply contact us and we'll get it addressed. 

Q: Do you offer a refund if I don't like the product? 

A: We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addresses in our FAQ, please contact us at malibumangoshop@gmail.com


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